IT Analyst


 Provides technical user support and customer service on company-supported computer applications and platforms.
· Serve as the first point of contact for users seeking technical assistance (Help Desk Support)
· Perform troubleshooting through diagnostic techniques for both Hardware and Software issues
· Record events and problems and their resolution in logs and direct unresolved issues to the next level of support
· Provide accurate information on IT products or services
· Maintain user access security, data integrity, and file system security
· Responsible to install, configure, maintain and troubleshoot all Operating Systems versions on all devices including end-users computers and production servers
· Manage and maintain company Software assets like SharePoint, TFS, Active Directory, WSUS, and WDS.
· Responsible to Installs configure, maintain and troubleshoot workstations, servers & mobile devices in a heterogeneous environment
· Follow-up on any feedback or suggestions by users and Identify and suggest possible improvements on processes and procedures
· Bachelor’s degree in Computer Science or Computer Technology Certificate or MCSE
· Minimum 2 years of IT experience in a high tech company– Mandatory
· Proven experience as a help desk technician or other customer support role – Mandatory
· Ability to diagnose and handle technical issues
· Excellent English communication skills (both verbal and written)
· Hands-on experience with Microsoft OS, Active Directory, Linux - Mandatory
· Hands-on experience with SharePoint, TFS, GPO, WSUS, WDS and VMware – Advantage
· Experience with PowerShell and Batch scripting
Key Competencies:
· Customer service orientation
· Problem analysis & solving skills