IT Engineer required being a part of the HelpDesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end user IT problems. Need demonstrated computer skills, Handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices. Provision new computers and assist with training the users with using the IT systems.
Requirements
• At least 2 years of experience in the helpdesk field (hi-tech and enterprise scale is an advantage)
• Knowledge in Microsoft systems – Windows 10 and Office 2016.
• Knowledge with Active Directory and Office 365
• Knowledge with GPO
• Knowledge with SCCM
• Knowledge with PowerShell (Advantage)
• Ability to troubleshoot hardware and software issues.
• Knowledge in client networking (such as TCP-IP, DNS – client side)
• Knowledge of how VPN connections work.
• Excellent communication skills.
• Ability to prioritize urgent requests.
• High human relations awareness.
• Patient and kind – User service oriented.
• Excellent English.
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